payment methods

The YePPstore accepts both debit and credit card payment methods from the following providers:

• MasterCard
• Visa

troubleshooting credit & debit card payment errors

• for new or a recently reissued card, the card needs to be activated first
• check that the card details entered are correct, the card type [Masters or Visa], card number and the expiration date
• remove any dashes or spaces for the card number
• if you do not have sufficient credit limit, please check with your card issuer
• if you have exceeded your daily spending limit for your debit card, please check with your card issuer
• if everything seems to be correct, contact your card issuer - they may need to verify with you before they authorise your purchase

credit or debit card account verification

To prevent any unnecessary delays in processing your order, please ensure that the billing address on your order and credit card account matches. If you have recently moved or are unsure of your billing address, please contact your credit card-issuer to confirm.

security codes

The credit card security code is a unique three or four digit number printed on the back of your Visa or MasterCard.

daily spending limits

Most debit and credit cards have daily spending limits that may substantially delay the order processing, even if there is enough money in an account. When using a debit card, funds are immediately reserved in your bank account upon order placement. Please consult your card-issuer for more information about your daily spending limits if you are having trouble in placing your order.

when YePP charges your account

YePP receives authorisation to charge your account prior to shipping your item[s]. However, your card will only be charged after your order has shipped. If your order contains multiple items and they ship at different times, you may see multiple charges on your credit card statement.

If you cancel your order before it has been billed, any authorisations placed on your credit or debit card account can take up to 30 days to reverse, depending on the credit card issuer. Contact your financial institution for their specific timeframes.

can I change my payment method

The payment method for an order cannot be amended once the order has been submitted to YePP. To choose an alternative payment method, you will need to cancel your existing order and place a new order with your preferred payment method. Please note that when cancelling credit card orders, it can take up to five [5] business days for the payment authorisation to be removed by your credit card company.

are my credit or debit card details secure

The security of YePPstore servers is closely monitored to prevent any unauthorised disclosure or use of credit card numbers and to protect the confidentiality of your personal information. The YePPstore uses the SSL [Secure Socket Layer] industry standard, the highest level of security available today for web-secured applications.

when will my credit card be charged

When you place your order, YePP requests authorisation to charge the order amount from your card company. If you ordered more than one item, there may be multiple authorisations. Once we receive approval, YePP reserves the amount on your card until the items are available to ship. Your card will be charged when your order ships. If you ordered more than one item, there may be more multiple charges as items ship separately as they become available. If your order contains a customised build YePP may charge your account prior to the customisation.

why was my credit card payment not processed

Your card company may have declined authorisation to debit your card due to one of the below mentioned reasons. If such a situation arises, we will inform you of this via email:

• there may be a credit limit on your account
• the incorrect card type, number or expiry date was accidentally selected when placing the order
• there were dashes or spaces in the account number that could not be recognised
• your bank requires verification from you before authorising the purchase
• your card may be recently issued and has not yet been activated

can I change my billing address

Your billing address is the registered address that your card company holds. Please ensure that your billing address is correct at the time of placing your order. Once your order has been accepted by YePP your billing address cannot be changed as it would have already been authorised by your card company.

will my purchase attract additional bank fees

YePP’s payment processor [Merchant Bank] is in Australia. Please check with your card issuing bank regarding additional services charges applied by your bank. Any service charges imposed by your banks are not reflected in the order value on the website. A surcharge will be applied by YePP to your bill total to cover card transaction charges and associated costs.

can I place an order using a non-Australian credit card

Yes - we are able to accept credit cards issued by banks outside of Australia in the Australian YePPstore.

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