we’ll keep you informed

Once you’ve placed an order, you’ll receive an order acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item has been prepared for shipment, and ships, you will receive a shipment notification email containing the carrier and tracking information.

delivery date information & order tracking

You can track the status of your order online via YePP’s dashboard - 24 hours a day, 7 days a week. To track your order, sign in using your credentials - you’ll arrive at the dashboard page, then scroll down to the ‘orders’ section.

On the dashboard page you can view the current status of your order, view the items ordered, see estimated dispatch and delivery times and track your delivery.

shipping and delivery estimates

The ships timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. The items on your order, if not available simultaneously, may ship as they become available. If you’ve ordered a YePP sibisystem, it will be shipped to the administration office address provided when registering your organisation.

• items which show as being in stock are estimated to ship the same or following business day
• items with longer estimates ship from our warehouse within the timeframe
• customising the configuration your YePP sibisystem may take additional time to prepare for shipment, and will increase the ships timeframe

The delivers timeframe is an estimate of when the item will be delivered to your shipping address after it ships.

All estimates are based on business days.

when can I expect my order?

Once your order has been handed over to the carrier for delivery, you will receive a shipment notification email with an estimated delivery date. This is automatically calculated based on distance from the warehouse location to your address.

Delivery of in stock items will typically take 1-5 business days after the order has shipped. All delivery lead times are estimated and cover only the metropolitan areas which include: Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth and Sydney.

how to change my text message preferences

You can edit your mobile phone number at any time. Simply sign in and edit your profile. Changing your primary mobile phone number will trigger YePP’s validation process. Specific shipment notification options can be set in the preference section.

what time will my order be delivered

For orders shipped by TNT to an office address, deliveries are made between 8 am and 5 pm.

For orders shipped by Australia Post to an office address, deliveries are made between 7 am and 5 pm.

You can check the estimated delivery date and carrier by visiting YePP’s dashboard for the latest status of your order. YePP and its carriers are unable to provide an exact time of delivery and our carriers cannot make a call prior to delivery.

can I have my order delivered to an alternate address

For your convenience, you may prefer to have your order delivered to an alternative address such as your home, office address, or your university. If you choose this option, please include the name of your business or university in the address. Please note, if you choose this option, goods may be left with reception or the Mail Room. Also, if your business has a signature waiver on file with TNT, your package will be left without requiring a signature.

If your order contains a YePP’s sibisystem it can only be delivered to the administration office address of your organisation.

NB: delivery to a PO Box, AFPO, PMB or Locked Bag is not permitted for security reasons.

signature on delivery

Most of our shipments contain valuable items. If you will not be in attendance to accept delivery of your purchase, consider shipping to someone you trust will be able to sign for your package. For your convenience, you may prefer to have your order delivered to your office address. If you choose this option, please include the name of your business in the address. Please note, if you choose this option, goods may be left with reception or the Mail Room.

Deliveries made by Australia Post may be left in a place deemed secure by the courier if no one is available to accept the package. Signature on delivery is not required for service provided by Australia Post.

NB: delivery to a PO Box, AFPO, PMB or Locked Bag is not permitted for security reasons.

how much am I charged for shipping

Delivery is calculated once you have finalised your order and our warehouse determines item availability. The amount charged for delivery depends on the size and weight of the items you’ve ordered, and the location to which they are being delivered.

You will be advised of the estimated delivery charge [including handling and insurance] once your order is finalised and before it is shipped.

I need to change my shipping address

If you have not yet received your shipment notification, and your order does not contain a YePP sibisystem, you can amend your details online. Sign in to the YePP website and click the profile link on the me>profile page to add an address or edit an existing one.

I will not be home on the scheduled delivery date

As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. YePP will also send you an email advising that our carrier was unable to deliver your order. You can then contact the carrier directly to schedule a new delivery appointment or alternatively amend your delivery address.

Deliveries made by Australia Post may be left in a place deemed secure by the courier if no one is available to accept the package. Otherwise, the courier will leave a card advising you to collect the package from the nearest post office.

what happens if my delivery goes missing or is damaged

In case of any problems with your delivery, YePP will be in direct contact with the carrier to resolve the issue as quickly, and with as little inconvenience to you, as possible. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you have already received your order and find that it is damaged, please call YePP immediately or raise a ticket in the support section of the YePP website.

shipping and shopping in Australia

YePP currently sells and ships items only within Australia. International distribution will be become available shortly. If you register with YePP we’ll keep you updated and notify you when this is about to happen and become available in your region.

You may not export any products purchased at YePP’s online store. The YePP online store sells and ships products to end-user customers only. Notwithstanding order confirmation, YePP may cancel any order where it has reasonable grounds to believe the product is not being purchased for end-use.

shopping outside Australia

YePP’s online store currently ships only within Australia. We do not ship to freight forwarders. If you would like to purchase YePP products from outside Australia, please contact us, or register at the YePP website to find out when YePP will be serving your country or region.

sibi - see it believe it